More than 900,000 trucks cross the Canadian-American border every month. The trucking industry is a backbone of the Canadian economy, helping to deliver goods across cities, provinces, and the international border. And while there are a lot of trucking companies in Canada that offer these services, they’re not all created equal. The range of customer service, experience, reliability, and more can vary significantly in this industry. 

If you’re looking for a new trucking company partner for your business, pay attention to these five factors before signing on with someone new. 

1. Years in Business

Sure, every business has to start somewhere, but it’s undeniable that those with more experience can typically offer much better services. A company that has been around longer is more established and understands which processes work best for its customers. You can trust that they know what they’re doing, can conduct business professionally, and know how to transport your products safely.

The transportation industry can be complex. You have to work with a company that hires qualified, trained drivers, understands how to legally declare and transport products across the border, and carries the right insurance for product coverage. And you’re most likely to get these attributes with a transportation carrier that has been in business for a while. 

Dolphin Delivery was established in 1968 and is one of the largest regional carriers in the Province of B.C., operating in Greater Vancouver, Western Canada, and the U.S. Pacific Northwest. With over 50 years of experience in the industry, you can trust Dolphin Delivery to get the job done right for you. 

2. Look at Reviews for Trucking Companies in Canada

When considering any business partner decision, it’s essential to look at their online reviews. Online reviews for trucking companies in Canada give you an unfiltered view from real customers and partners. Everyone can say they provide excellent customer service, but ultimately, it’s the reviews that verify if this is true. Generally speaking, you only want to work with companies that maintain an average review of 4 out of 5 stars or higher. 

Dolphin Delivery maintains a Google review rating of 4.4 out of 5 stars. Recently, reviewer Colin Thompson wrote, “This carrier service has been great from the start. They work to accommodate your specific needs and are always responsive to questions and concerns.” 

3. Find the Right Services

There are many trucking transportation companies out there offering a variety of services. Ultimately, you need to find a transportation partner that can give you the exact service offering you need. 

Dolphin Delivery offers hotshot delivery (same day, one day, and overnight delivery options), cross-Canada and cross-border delivery, and even can provide refrigerated trucks. Not only do we provide all the types of services you could need, but we also offer customized logistics solutions. Dolphin Delivery understands that every business runs differently and has unique needs. We’re here to work with you to provide personalized contract cartage and dedicated fleet management. 

4. Look for Partners that are Industry Certified

Over the last few decades, the trucking transportation sector has become more and more regulated. These regulations are in place for the benefit and safety of everyone – the truck drivers, the customers, and the transportation companies. You want to work with a trucking transportation partner that is fully certified and takes these commitments seriously. 

Dolphin Delivery is certified by Customs Trade Partnership Against Terrorism (CTPAT), Partners in Protection (PIP), and the CSA. Safety and security are a top priority for us.

5. Look for Bonded Carriers

If you require international transportation of goods, your trucking partner should be bonded. Working with a bonded partner means the movement of products across the border goes as smoothly as possible. Dolphin Delivery is a bonded carrier in both Canada and the US, and can even help you with the necessary paperwork for crossing. 

Let Dolphin Delivery Be Your Next Partner

Dolphin Delivery is one of the largest service providers in the transportation, trucking and logistics industry in Abbotsford, BC. We have over 50 years of experience, 5,600 satisfied customers, and have moved 1.8 million shipments. Our commitment to customer service means we deliver safe, reliable transportation every time. For more information about our services, call us now at 604-421-7059 or toll-free at 1-800-896-3923. Or contact us online.